Table of Content 2
Before you write
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Corrections
Name the casino, the fact and where you saw the correct version.
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Disputes
We cannot settle a dispute with a casino; contact its support, then its regulator.
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Help
If gambling is causing you harm, call the SARGF free on 0800 006 008.
Full text
Write to us with the form on this page. Tell us which page or casino your message is about, and what you would like us to do.
For a correction, include the source: a page on the casino's site, a regulator's register entry or a dated screenshot. We check every correction before changing a page.
If your question is about a problem with a casino account, read our guide to customer support at new casinos, which explains how to escalate a complaint.
Contact Us
Have a question or need help? Fill out the form below and we'll get back to you.
Questions about contacting us
Can you help with a withdrawal or a dispute at a casino?
No. We are not party to your account. Use the casino's complaints procedure, then its licensing regulator.
A fact on a review is wrong. What should I send?
The casino's name, the fact that is wrong and where you saw the correct version, such as a page on the casino's own site.
Do you reply to every message?
We read every message and reply where a reply is needed, usually within a few working days.
Can casinos pay for a review?
No. Reviews follow the same method for every casino.